We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits. For any reason you don’t like your orders, returning is accepted within 5 days from the date you received the goods.

 

1. Return and full refund

Products with quality problem can be returned and refund.

Customer need to send the products back to us, When we receive the products, We will give an full refund.

 

2. Replace

Products with quality problem can be returned and replaced.

Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.

We will pay shipping fee for the replaced products we ship to the customer.

 

3. Return and partial refund

Because the international shipping fee is very high and most of pictures on hundredo.com are taken by ourself with real products. So we do not give full refund for returns without quality problems.

We will reduce the shipping fee from the order total amount, and charge you 15% restocking fee that means a partial refund.

 

Important Notes

All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Hundredo will not be responsible for returned item(s) without notifying us in advance. When contacting hundredo please include the following information:

·         Photos of the front and back of the packaging envelope or box

·         Partial shipment slips (if applicable)

·         Photo, video, screenshot, or description of the defective item

·         Photo, video, screenshot, or description of the defect or defective area

 

Please keep all packaging material and partial shipment note(s) as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.

Refunds are made via the payment method you originally used to order. Customers are responsible for all payment fees (if any) issued during processing and transfering any refund.

If possible, please make sure you have checked the package contents before you sign for it. If you see any visual damage or it feels empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the shipping charges for the empty package.

Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX…as it likely will  incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange  a replacement or repair.

Please send the item back according to our return policy.  If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.

 

Please remember to include a note in your package indicating the following details:

·         your order number;

·         SKU numbers returned and quantity;

·         A short description of the problem(s) of the defective item(s).

 

This note will help expedite the processing time for you.

If there are any further inquiries, please contact us.